IT Chapter’s mission is to be recognized as a Leader in the field of IT Best Practices, including domains of ITIL®, ITAM, ITSM, Enterprise Architecture, Governance of IT, IT Project Management and IT Talents recruitment. Founded and managed by two IT Professionals and ITIL® Experts with a combined 35 years of IT experience, IT Chapter (www.itchapter.com) has operated in the field of IT since 2003 and conducted accredited IT training sessions since 2009. Based in the Old Montreal, Quebec, IT Chapter has grown its expertise in the areas of Information Technology, ITIL® Processes Implementation, IT Transformations, ITSM Tools implementations, ITSM Consulting, Governance of IT and IT Best Practices Training, and has thus allowed clients to optimally realize their IT capabilities while incurring minimal risk. We offer a personalized approach, when applying our knowledge, experience and expertise to further reach the client’s objectives. At IT Chapter, we listen!